Support

Service Information	Important Note: Items received without a RMA number on them will not be repaired under warranty conditions and will be subject to a minimum charge of £30.00. To obtain a RMA number please contact UK support.

 

AlphaSmart Return Instructions

When you have a problem with your AlphaSmart product, first read the Troubleshooting sections in your manual and the FAQ in the AlphaSmart Technical Support section on the website. If this doesn't solve your problems, then call the business which sold you the AlphaSmart or contact AlphaSmart UK support. 80 percent of all problems can be solved by email or over the phone.

If the unit needs to be returned to the factory for repair, it must be assigned a RMA (Return Material Authorization) number before it is returned. To obtain a RMA number, contact AlphaSmart UK support with the following information:

• A detailed description of the problem.
• The serial number of the unit
• The name and the address to which the unit should be returned